Privacy Policy

Introduction

Tasmeem Tech Trading ("Tasmeem", "we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website (tasmeemtt.com), contact us, or engage with our IT products and services. By using our website or services, you agree to the practices described in this policy.

Information We Collect

We may collect the following types of information:

• Personal identification details: your name, email address, phone number, and company name submitted via our contact or consultation request forms.
• Technical information: IP address, browser type, device type, and pages visited on our website, collected automatically via cookies and analytics tools.
• Business information: details about your organisation's IT infrastructure, requirements, and service history when you engage us for solutions or support.
• Business billing details: company name and invoicing address used for generating and managing invoices for products and services rendered.

How We Use Your Information

Your information is used solely to deliver and improve our services:

• To respond to enquiries and consultation requests submitted through our website.
• To prepare and deliver product quotations for hardware, software, and IT solutions.
• To fulfil service engagements including IT infrastructure, networking, CCTV installation, IP telephony, enterprise storage, and Annual Maintenance Contracts (AMC).
• To send service updates, maintenance reminders, or renewal notices relevant to your account.
• To improve our website performance and user experience using analytics data.
• To comply with applicable laws of the State of Qatar, including any applicable data protection and electronic transaction regulations.

Sharing of Information

Tasmeem does not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:

• With our authorised suppliers, distributors, technology partners, and manufacturers where necessary to fulfil your order or service request.
• With certified service technicians or subcontractors engaged to carry out on-site installations, repairs, or maintenance on our behalf.
• When required by law, government regulation, or a valid court order in Qatar or applicable jurisdictions.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Access to personal data is restricted to authorised personnel only. While we apply commercially reasonable safeguards, no electronic transmission or storage method is entirely secure.

Cookies

Our website uses cookies to enhance your browsing experience and gather anonymised analytics data. We may use Google Analytics or similar analytics services to understand website usage and improve performance. Cookies are small files stored on your device by your browser. You may disable cookies through your browser settings; however, some website features may not function correctly as a result.

Third-Party Websites

Our website may contain links to third-party websites. Tasmeem is not responsible for the privacy practices or content of any external websites. We encourage you to review the privacy policies of any third-party sites you visit.

Your Rights

You have the right to:

• Request access to the personal data we hold about you.
• Request correction of any inaccurate or incomplete information.
• Request deletion of your data, subject to any legal retention obligations.
• Withdraw consent to receive marketing or service communications at any time by contacting us.

Requests relating to personal information may require verification of identity before processing.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy or as required by applicable law. Business transaction and invoicing records may be retained for a minimum of five (5) years in compliance with Qatari commercial regulations.

Contact Us

For any questions or concerns regarding this Privacy Policy, please contact us using the details provided below. This Privacy Policy may be updated periodically. Any changes will be posted on our website with a revised effective date.